Refund policy

Return Policy

Unfortunately, MQ shops is unable to accept returns of items purchased, with the exception of damaged and defective goods. If an item arrives damaged or defective , please reach out to MQ shops via email at contact.mqjew@gmail.com

MQ shops issue refunds or exchanges on a case-by-case basis. The return and/or exchange request will be processed as soon as possible. If accepted, most returns and/or exchanges are processed within five (5) to seven (7) business days.

For all concerns related to our Products and Services, you can contact MQ shops through the following means:

Email : contact.mqjew@gmail.com

Payments

MQ shops accepts payment through the applications and payment methods provided through ShopPay, Paypal, AfterPay, Visa, Mastercard, and Discover credit cards or debit cards, MQ shops is not liable for the practices or technologies employed by these third-party companies to process the personal payment information required for a transaction and purchase of MQ shops Product(s).

Acceptance of Orders

The debit or credit card details you give to MQ shops will be validated before your order can be accepted. Payment will be charged to your account before dispatch of your order. All cardholders are subject to validation checks and authorization by the card issuer. If your card issuer refuses to authorize payment, MQ shops will not be liable for delay or non-delivery. MQ shops cannot and will not accept checks or money orders.

Order Processing

Orders are processed in the order that they are received, on the business day following their receipt. For example, orders placed on Wednesday will be processed on Thursday. Orders placed on Friday, Saturday, and Sunday will be processed the following Monday.

Orders are processed during standard business hours, Monday-Friday, 9 a.m. to 5 p.m. EST, excluding U.S. Federal holidays.

Product Availability

MQ shops does not guarantee the availability of its Products at the time of order placement. If a Product is not available, MQ shops will provide you notice and provide an opportunity for substitute products or process a refund.